Warranty
Warranty
In accordance with current legislation, the warranty regime applicable to the Products marketed by VieffeTrade is different depending on whether the buyer is a Consumer Customer or a Professional Customer. In particular, the legal guarantee of conformity (hereinafter also referred to as the “Legal Guarantee”) provided for by the Consumer Code applies only in cases where the purchase is made by a Consumer Customer, while in the case of purchases made by a Professional Customer, the ordinary rules of the guarantee for defects in the item sold apply, as provided for by articles 1490 et seq. of the Civil Code, within the terms and limits set out in these General Conditions of Sale (hereinafter also referred to as the “Ordinary Guarantee”).
9.1 Legal guarantee of conformity
9.1.1 The sale of Products to Consumer Customers is subject to the Legal Guarantee pursuant to the Consumer Code. VieffeTrade is responsible for defects of conformity that become apparent within 2 (two) years from the time of delivery of the Products. Direct action by the Consumer Customer to assert a defect of conformity not fraudulently concealed by VieffeTrade expires, in any case, within 26 (twenty-six) months from the time of delivery of the Products.
9.1.2 To assert the legal guarantee of conformity, the Consumer Customer may send a written communication to VieffeTrade, indicating the date of purchase, the Product in relation to which the lack of conformity was found and a description of the defect, possibly attaching one or more illustrative photographs of the problem found, via one of the following channels:
- e-mail to the address info@vieffetrade.com;
- PEC to the address vieffetrade@pec.it;
- registered mail with return receipt to the following address: VieffeTrade S.r.l. con Socio Unico, Viale Europa 24/B – Z.I. Camol 33070 – Brugnera (PN) – Italy.
9.1.3 In relation to the Products marketed, VieffeTrade does not guarantee the existence of additional requirements of quality, description, type, quantity, functionality, compatibility, interoperability, suitability for use, supply with accessories, instructions (also regarding installation and customer support) and/or updates, with respect to those specifically indicated in the General Conditions of Sale and/or in the Order and/or on the Site and/or in the documentation relating to the Products provided by the relevant manufacturers. Unless otherwise indicated in the Order and/or on the Site and/or in the documentation relating to the Products provided by the relevant manufacturers, all Products marketed by VieffeTrade are approved for the Italian market.
9.1.4 In relation to the Products ordered, the Customer guarantees that they are suitable for the purposes for which he intends to purchase them and that he does not expect to receive from VieffeTrade accessories (including, by way of example and not limited to, spare parts and/or packaging) and instructions (including, by way of example and not limited to, those relating to installation) other than those indicated in the sales contract and in the relevant Product Sheet.
9.1.4 In relation to the Products ordered, the Customer guarantees that they are suitable for the purposes for which he intends to purchase them and that he does not expect to receive from VieffeTrade accessories (including, by way of example and not limited to, spare parts and/or packaging) and instructions (including, by way of example and not limited to, those relating to installation) other than those indicated in the sales contract and in the relevant Product Sheet.
The Customer acknowledges and recognises that the existence of a lack of conformity of the Products is excluded whenever the defect complained of concerns a particular characteristic of the Products in relation to which, at the time of conclusion of the sales contract, he had been specifically informed, in the relevant Product Sheet, of the fact that the good deviated from the objective requirements of conformity ordinarily provided for by law.
9.1.5 In the event of a lack of conformity of the Products, the Consumer Customer will have the right to obtain the restoration of their conformity, free of charge and within a reasonable time from the moment in which VieffeTrade was informed by the Customer of the lack of conformity.
To this end, the Consumer Customer may choose between repair and replacement of the Product, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on VieffeTrade, taking into account all the circumstances of the case and, in particular, the following: (i) the value that the aforementioned Product would have in the absence of the lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility of experiencing the alternative remedy without significant inconvenience for the Customer.
In the event that the Consumer Customer requests the repair or replacement of the Product through one of the channels referred to in the previous article 9.1.2, the latter must wait to receive from VieffeTrade a communication authorizing the return of the Product, containing the identification of the practice and will have the obligation to make the Product available to VieffeTrade, in the ways and times agreed with the same.
To this end, the Consumer Customer may choose between repair and replacement of the Product, provided that the chosen remedy is not impossible or, compared to the alternative remedy, does not impose disproportionate costs on VieffeTrade, taking into account all the circumstances of the case and, in particular, the following: (i) the value that the aforementioned Product would have in the absence of the lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility of experiencing the alternative remedy without significant inconvenience for the Customer.
In the event that the Consumer Customer requests the repair or replacement of the Product through one of the channels referred to in the previous article 9.1.2, the latter must wait to receive from VieffeTrade a communication authorizing the return of the Product, containing the identification of the practice and will have the obligation to make the Product available to VieffeTrade, in the ways and times agreed with the same.
To this end, the Customer must prepare the Product for shipping by carefully packing it and enclosing all accessories, the instruction manual, if present, and everything originally contained in the Product packaging. He must also indicate on the packaging the identification number of the practice communicated to him by VieffeTrade.
VieffeTrade will collect the same at its own expense and return it to the Customer following repair or replacement. The carrier appointed by VieffeTrade will contact the Customer by telephone and/or by e-mail to agree on the methods and times for collection of the Product. Any delays and/or failures by VieffeTrade in the execution of its repair and/or replacement obligations that may depend on the possible unavailability of the Customer and/or the Product to be returned will not be attributable to VieffeTrade.
9.1.6 If: (i) the repair or replacement of the Products is impossible or disproportionate, taking into account all the circumstances of the case, as per the previous art. 9.1.5; or (ii) VieffeTrade has not repaired or replaced the Products in accordance with the provisions of the previous art. 9.1.5; or (iii) a lack of conformity has occurred despite VieffeTrade's attempt to restore the conformity of the Products; or (iv) the lack of conformity is so serious as to justify an immediate reduction in price or the termination of the sales contract; or (v) VieffeTrade has declared that it will not proceed to restore the conformity of the Products within a reasonable period or without significant inconvenience for the Consumer Customer; the latter will have the right to receive a proportional reduction in price pursuant to the subsequent art. 9.1.7 or to the termination of the sales contract as per the subsequent art. 9.1.8.
9.1.6 If: (i) the repair or replacement of the Products is impossible or disproportionate, taking into account all the circumstances of the case, as per the previous art. 9.1.5; or (ii) VieffeTrade has not repaired or replaced the Products in accordance with the provisions of the previous art. 9.1.5; or (iii) a lack of conformity has occurred despite VieffeTrade's attempt to restore the conformity of the Products; or (iv) the lack of conformity is so serious as to justify an immediate reduction in price or the termination of the sales contract; or (v) VieffeTrade has declared that it will not proceed to restore the conformity of the Products within a reasonable period or without significant inconvenience for the Consumer Customer; the latter will have the right to receive a proportional reduction in price pursuant to the subsequent art. 9.1.7 or to the termination of the sales contract as per the subsequent art. 9.1.8.
9.1.7 If one of the conditions set out in the previous art. 9.1.6 has occurred and the Consumer Customer has requested, through the channels indicated in the previous art. 9.1.2, a reduction in the price of the Product(s), such reduction is proportional to the decrease in value of the Product received by the Customer compared to the value that the same Product would have had if it had been compliant. The refund of the amount equal to the lower value of the Product will be made by VieffeTrade:
- without undue delay and, in any case, within 14 days from the date on which the Customer has made the Product available to VieffeTrade or, if later, from the date on which the Customer has requested a price reduction from VieffeTrade through one of the channels indicated in the previous art. 9.1.2;
- using the same payment method that the Customer used to pay for the Products pursuant to the previous art. 5, unless otherwise expressly requested by the Customer and provided that the latter does not have to bear any costs in relation to such reimbursement.
9.1.8 If one of the conditions set out in the previous art. 9.1.6 has occurred and the Consumer Customer intends to terminate the sales contract, the latter must exercise his right to terminate the contract by sending, via one of the channels indicated in the previous art. 9.1.2, a declaration containing the expression of intent to terminate the sales contract. The Customer acknowledges and accepts that he will not be able to terminate the sales contract if the lack of conformity of the Product is of minor importance.
9.1.9 In the event of termination of the sales contract by the Consumer Customer pursuant to the previous art. 9.1.8:
- the Customer must return the Product to VieffeTrade within 14 (fourteen) days from the date of sending the declaration containing the expression of intent to terminate the sales contract, at the expense of VieffeTrade and according to the instructions received from the latter from time to time via e-mail or PEC;
- VieffeTrade will refund the Customer the price paid for the Product purchased upon receipt of the Product or upon proof provided by the Customer that the goods have been returned or shipped.
The refund will be made in accordance with the procedures set out in the previous art. 7.9.
9.2 Ordinary Warranty and Complaints
9.2.1 The Products purchased by the Professional Customer are covered by the guarantee for defects in the item sold pursuant to articles 1490 et seq. of the Italian Civil Code.
The Professional Customer's action to enforce the said Ordinary Guarantee expires 1 year after delivery of the purchased Product and any faults or defects in the delivered Products must be reported in writing by the Customer, under penalty of nullity of the dispute, within eight days of receipt of the goods or of the discovery of the defects, if hidden.
9.2.2 To assert the Ordinary Warranty for defects in the item sold, the Professional Customer may send a written communication to VieffeTrade, indicating the date of purchase, the Product in relation to which the defect or fault was found and a description of the defect or fault itself, possibly attaching one or more illustrative photographs of the problem found, via one of the channels indicated in the previous art. 9.1.2.
9.2.3 The provisions of art. 9.1.3 apply. In order to apply the Ordinary Guarantee, the Professional Customer must show a copy of the original invoice or sales receipt as proof of purchase.
The Ordinary Warranty only entails the right to repair or replace Products recognized as defective by VieffeTrade within the technical times normally required, under the original conditions and at the original place of delivery.
In any case, for any defects and/or non-conformity of the Products, VieffeTrade will be granted by the Professional Client, before invoking the termination of the contract, a term of at least 60 (sixty) days to remedy. The repair or replacement of the Products which have been recognized as having manufacturing defects exhausts all liability of VieffeTrade towards the Professional Client.
No further claims for damages or any other reason may be asserted by the Professional Client against VieffeTrade.
9.2.4 The Ordinary Warranty does not cover normal wear and tear of the Products, in particular cuts, scratches and chipping, damage caused by impacts or accidents as well as any defect or lack of quality due to, or influenced by, incorrect storage or use. Where present, the Customer must carefully follow the assembly and installation instructions of the Products. The Customer is required to scrupulously follow any indications and suggestions of VieffeTrade and/or the manufacturers on the correct care, maintenance and positioning of the Product in a suitable and appropriate environment, compliant with the quality standard of the chosen Product.
Any damage to the Product due to its incorrect assembly, its incorrect location in an unhealthy, humid and/or unsuitable environment and/or its non-compliant maintenance and cleaning, its tampering or modification, are excluded from the warranty, cannot be objected to or contested by VieffeTrade and cannot give rise to replacements or interventions, even if the Product is under warranty.
In any case, the Professional Customer will not be able to assert the guarantee against VieffeTrade if the price of the Products has not been paid in full under the conditions and within the terms agreed, even in the event that the failure to pay the price under the conditions and within the terms agreed refers to Products other than those for which the Customer intends to assert the guarantee.
Furthermore, the guarantee does not include:
- responsibility for the assembly of the Products;
- damages caused or facilitated by fraud and/or gross negligence of the Customer and/or of the subjects to whom the Product is entrusted for any reason, even temporarily;
- Customer negligence;
- all ordinary and/or extraordinary maintenance services, and in particular the labour required to provide for any replacement or repair of the Product;
- damage caused by pets;
- all services mandatorily provided for by the legal guarantee offered by the manufacturer/producer of the Product or component (for example household appliances); for Products supported by their own guarantee certificates, the latter must be enforced against the relevant manufacturers/producers. We decline any responsibility in relation to the assembly of the products.
- damages resulting from volcanic eruptions, earthquakes, natural disasters, atmospheric events, acts of vandalism and/or malicious acts, acts of war, insurrections, popular riots, strikes, uprisings, military occupations as well as the development, however arising, controlled or not, of nuclear energy or radioactivity.
9.2.6 In any case, it is agreed that any liability of VieffeTrade towards the Professional Customer for defects and/or faults and/or non-conformities and/or damages and/or delays in delivery of the Products will be limited, except as provided in the previous article 9.2.3, to the value of the Products sold to the Customer.
9.2.7 In relation to the Products ordered, the Professional Customer guarantees that they are suitable for the purposes for which he intends to purchase them and that he does not expect to receive from VieffeTrade accessories (including, by way of example and not limited to, spare parts and/or packaging) and instructions (including, by way of example and not limited to, those relating to installation) other than those indicated in the sales contract and in the relevant Product Sheet.
Warranty Extension (only for purchases and shipments in Italy)
All large household appliances for sale on Vieffetrade.com provide the possibility of extending the product warranty by paying for an additional service, the cost of which varies according to the price range of the product itself. This warranty extension service adds 3 years of coverage to the standard 2-year warranty and is provided by Garanzia3.
Following the shipment of the order by us, the customer who chooses to purchase the warranty extension on their household appliance receives an email activating the service to be carried out directly on the Garanzia3 website within one year of receiving it.
If the extension is not activated within the deadline, the possibility of activation itself lapses.
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